General
- What are the terms and conditions?
- Why are releases so hard to find?
- How do I find all your hot releases?
- How do I win a release?
- How do I enter?
- Can I win both options for the same release?
- When does the entry period close?
- Do you accept gift cards or promo codes?
- What happens if I change my default shipping or payment information after submitting a reservation?
- Can I change my shipping or payment information after the submission window closes?
- Why do you need my payment and shipping information to complete my ship to me entry?
- I no longer want to enter to win a ship to me release. What should I do?
- How will I know if I win a ship to me release?
- Do you accept gift cards or promo codes?
- I no longer want this ship to me release. Can I cancel/decline my win?
- What do I need to know about store pick up entries?
- Can I win more than one release?
- I no longer want this store pickup release. Can I cancel/decline my win?
- When and how do I pay for my release item?
- When can I pick up my release?
- Can I pay for my release online?
- What happens if my phone is lost or stolen?
- Can I use discount codes or coupons on new releases?
- What are the benefits of joining FLX Rewards?
- How do I get Xtra Boosts?
- When can I add Xtra Boosts to my entry?
- How do I earn points?
- I have already submitted my entry. How do I add Xtra Boosts?
- Will I get my points back if the release procedure changes?
- Can I use Head Starts on every release?