Can I get XPoints for purchases I made before I joined FLX Rewards? You must be a FLX Rewards member at the time of your purchase to earn XPoints. Questions? Contact our customer care team by calling 1-800-991-6883 or sending an email to: firstname.lastname@example.org Related articles I forgot to tell a store team member I’m an FLX member. Can I still get XPoints for my purchase? Who do I contact if I need help? If I return or cancel an order, then what will happen to my XPoints? How do I redeem for rewards?