I bought an item I'd like to return. How do refunds work with Klarna?
- Returns, exchanges, and refunds are subject to our our return and exchange policy..
- To return your item(s), use our return shipping label .
- It takes Klarna around 5-7 business days to process and post your refund to your original payment method.
I paid with Klarna. What do I need to know about exchanges?
- Check out our return and exchange policy for more information.
- If your item doesn’t fit right or you don’t like the color, then you can exchange the same item for a different color or size.
- We're unable to process exchanges where the new item cost is different than the original item cost.
Want to exchange your item for a different one?
Follow these steps to return your item:
- To return your item(s), use our return shipping label.
- We'll refund your Klarna account if your requested exchange item is not available or the item cost differs from the original cost. It takes Klarna around 5-7 business days to process and post your refund to your original payment method.
We've extended our return period for returns and exchanges due to COVID-19.