When returning the item you purchased, please include the return form which is located on the reverse side of the invoice received with your shipment.
Please include the return form located on the reverse side of the original invoice. Don't have the original invoice? Download and fill out our customer service form.
Fill out the required information and enclose the form inside your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return on a full sheet of paper.
If the item is an exchange, please include the style number, size and color of the product you would like exchanged. Use the SmartLabel (US only) attached to your original invoice (see instructions below) or send your package via standard Ground Service/USPS insured or Federal Express.
Outside the US, please send your package via International Mail.
500 N 72nd Ave
Wausau, WI 54401
If you requested an exchange it will be shipped to you with no additional shipping cost.
SmartLabel Return Instructions (US Only)
The SmartLabel is a pre-paid, pre-addressed postal return label. Drop the package off in your mailbox or at your local Post Office. The time for your return to be processed and a refund or exchange to be provided is approximately 10-14 business days from the date it was returned. You pay nothing up front. We will deduct $6.99 from your refund. As part of our Fit Guarantee, we'll pay the shipping cost for any exchanged item.