Refunds will be issued back to the original form of payment used on your order.
- For credit/debit card refunds, please allow 5-7 business days (depending on your financial institution) for processing. Credit/debit card purchases can be returned both in store and by mail.
- For gift card refunds, please allow 1-2 business days for processing. Gift card purchases can be returned both in store and by mail.
- For PayPal refunds, please allow 5-7 business days for processing. If paying with a credit/debit card linked to your PayPal account, you may see some additional processing time.
- For Klarna refunds, please allow 5-10 business days for processing.
For more information on how to start a return or exchange, click here.
Please note, a $6.99 return shipping fee will be deducted from the refund of your return when using our ReadyReturns label. Only the product cost and taxes will be refunded.
If you receive incorrect, damaged or defective merchandise, the $6.99 return shipping fee will not be charged, and your refund will also include the original standard shipping fee.
Please note that incorrect, damaged and deflective merchandise should be reported to our customer service team immediately and must be returned within 45 days. If a product defect is found after use, it must be returned to our returns department for inspection and is subject to our return policy.
- If you have your original receipt, you may exchange the item or receive a refund to your original form of payment.
- For in-store purchases returned by mail for a refund, your receipt will need to be included or the return will not be accepted and will be returned to sender.